The porch swing is really great. Well made and very comfortable. However, our experience with the providing vendor was not good. They don’t answer the customer service phone but require you to leave a message and/or email them. They often don’t return phone calls or respond to emails. It took me several phone calls and several weeks to get some additional hardware required to hang the swing because of my high ceiling situation and several more weeks to find out the status of the swing cushion that was not sent with the swing. I inquiring about it, I was told that the cushion was only made after the order was placed and paid for. Supposedly this is indicated in the description of the swing but I could not find any such information on the swing description. While I do realize that this was happening during the early days of the COVID-19 pandemic, nothing was indicated on their web site or in their telephone messages about this causing them any delays. Frankly, I would probably not order from them again as I see the same swing now advertised on other web sites.