Keystone Amish Co. Residential Warranty

Keystone Amish Co. Outdoor Furniture Limited Residential Warranty

This Limited Residential Warranty applies to the original purchaser of Keystone Amish Co. outdoor furniture and covers defects in materials and workmanship under normal residential use and maintenance.

Warranty Coverage Summary

• Poly Composite Lumber (10-Year Limited Warranty): Covered for ten (10) years from the date of purchase against structural failure, splintering, rotting, cracking, peeling, chipping, or severe degradation caused by normal outdoor exposure.

• Pine, Spruce & Cedar Wood (2-Year Limited Warranty): Covered for two (2) years from the date of purchase against original manufacturing defects, structural failure, and rot beyond natural weathering.

Discontinued Items & Replacement Terms

If a product, component, or finish covered under this policy is determined to be defective but is no longer manufactured or in stock, it will be replaced with a comparable item of equal value, quality, and functionality. If no equal replacement is available, store credit equal to the original purchase price of the defective item will be issued.

What Is Not Covered

This warranty applies to residential use only and does not cover:

• Natural characteristics of real wood, including small surface cracks (checking), knots, sap bleeding, or natural expansion and contraction due to weather and temperature changes.

• Normal wear and tear, color fading, or natural weathering of finishes, stains, and wood paints over time.

• Damage caused by improper assembly, post-purchase alterations, abuse, neglect, or lack of reasonable care and sealing.

• Exposure to extreme weather events (such as hail, hurricanes, or tornadoes), fire, standing water, or harsh chemical treatments.

• Products used for commercial, industrial, rental, or institutional purposes.

How to File a Claim

To submit a warranty claim for Keystone Amish Co. products, please contact The Porch Swing Company's Customer Service Team with the following:

• Proof of purchase (order number, sales receipt, or original invoice).

• Clear photographs illustrating the reported defect and an overall photo of the item.

• A brief description of the issue.

Once the claim is evaluated and approved, resolution will be provided through replacement parts, repair, or a full replacement.