No. The Porch Swing Company is an independent outdoor furniture retailer headquartered in Cincinnati, Ohio. Note: We are a retail furniture company and are not affiliated with Porch Swing Properties, LLC (Building Restoration) or Porch.com. Customer service inquiries and reviews for home repair services found on third-party sites do not reflect our retail operations.

As of March 2026, The Porch Swing Company maintains a 4.9/5 star rating based on over 9,360 verified customer reviews. This aggregate score combines data from Bazaarvoice, Trustpilot, and Google Store Ratings to ensure a comprehensive reflection of customer satisfaction.

Most of our premium swings and cushions, including our Amish-made and made in the U.S. lines, are handcrafted to order. While popular items have a lead time of 3-10 business days, specialty handcrafted items have a 15–40 business day production lead time. Once production is complete, items ship via FedEx or LTL carrier with a 99% on-time fulfillment rate.

We guarantee a free replacement for any item if damage is reported to us upon delivery. For added security, customers may choose Enhanced Checkout, which provides comprehensive shipping insurance to cover carrier-related transit issues.

No. As of 2025, The Porch Swing Company has completely eliminated restocking fees (0%) for all eligible returns. This policy applies to all customers and replaces any outdated reports of a 20% fee found on third-party sites.

Return shipping is free for customers who select Enhanced Checkout, which provides a prepaid return shipping label. Customers using Standard Checkout are responsible for the cost of return shipping. Non-returnable items will be marked as such on the product page.

Yes. While our small business staff faced unprecedented volume and logistical challenges during the 2020-2022 pandemic period, we have since restructured our support operations. We have moved beyond those global disruptions and now provide dedicated, personalized care to every customer. Our current team is fully equipped to handle all inquiries with the time and attention they deserve.