Fast Free Shipping On All Orders
We are pleased offer free shipping on all products to anywhere in the contiguous U.S.! Our goal is to make buying online easy, safe and efficient.
In order to keep your cost down and our pricing simple, we provide Free Shipping for all orders! Unless you are shipping an order to Florida (7% sales tax) your order total will be known before you begin checkout. We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy products can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.
We keep it simple - our pricing is straightforward and all-inclusive, which saves you time and energy.
- Shipping Notes
We currently ship only to the contiguous U.S. (lower 48 states). Also we are unable to ship to PO Boxes or APO addresses at this time.
- Shipping Methods
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Your product will ship via the method specified in this listing (Common Carrier or Curb-side delivery). Each shipping method has its own standard for time in transit, delivery to your home or business, etc.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We have three methods of shipment available: Common Carrier, Curb-side delivery, and White Glove Platinum service.*
Common Carrier (UPS, FedEx, DHL or USPS)
These products will be left at your nearest entry point by the delivery driver. We do not require an adult signature for Common Carrier deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an product left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Larger items will be shipped via freight truck and will include curbside delivery service. We use multiple national companies, and some local companies, to provide freight deliveries. Once the items reach your local terminal you will be called to set a delivery date. Usually, this is about 24 hours in advance of delivery. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Most freight truck companies operate on a Monday – Friday, 8 a.m. to 5 p.m. schedule.
Freight deliveries will require a signature and an adult over the age of 18 be present for the delivery. A freight truck, usually a large tractor trailer, will be delivering your order to the curb at the end of your driveway. It is your responsibility to receive your item(s) off of the truck and into/placed around your home. This service does not include liftgate, set up or assembly of items or removal of packaging materials.
It is customer’s responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated. If inspection cannot be done in a reasonable amount of time the customer must notate “SUBJECT TO INSPECTION” before signing for the waybill. If the above notation or specific damage is not stated on the waybill, we will be unable to replace or otherwise warranty the order.
Miscellaneous Shipping Information
Our products cannot be shipped to PO boxes.
Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time and we can prepare a quote for you for delivery.
- Delivery Times
Every product on the site has an estimated lead time – the number of business days it takes for a product to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors and is not guaranteed. Some warehouses stock products that can be shipped the same day or within 24 hours. Others products are Made to Order and require a longer time (e.g. 2-4 weeks). Each product listing includes the estimated lead time: "Ships in XXX" to give you an idea how quickly your order will leave the warehouse. Depending on how close you are to the shipping warehouse, your product will arrive between 1 and 5 Business days after it leaves the warehouse. These lead times are not a guarantee.
- Damaged, Defective or Incorrect Items - 7 Days From Delivery Policy
Our products are well-packaged to withstand damage during shipping. We double-box many products, and refuse to carry products that are easily damaged during shipping. Please inspect the box and contents to ensure there is no damage done due to delivery. In the event there is damage do not refuse the package (Learn more about our Shipment Refusal Process), instead please contact us immediately so we may process a damage claim with the manufacturer. Often times we can simply ship a single replacement part and won't have to ship a complete replacement product to remedy the issue. We may require photos of the damage. In many cases, the shipper may want to inspect or pick up the damaged product and packaging. We ask you to keep the product and all associated packaging should the shipper choose to inspect or pick up the product.
Please note all damage, defective, and incorrect issues must be reported within 7 days from the date of delivery or we will be unable to replace or otherwise warranty the order.
In all cases of damaged, defective and incorrect shipments, we will gladly replace the product and the cost of shipping the item back to us for exchange. If you decide you do not want the correctly ordered product, parts or a replacement unit, your order can be returned under our Standard Return Policy.