Fast Free Shipping On All Orders
We are pleased offer free shipping on all products to anywhere in the contiguous US! Our goal is to make buying online easy, safe and efficient.
In order to keep your cost down and our pricing simple, we provide Free Shipping for all orders! We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy products can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.
We keep it simple - our pricing is straightforward and all-inclusive, which saves you time and energy.Shipping Notes
We currently ship only to the contiguous U.S. (lower 48 states). Also we are unable to ship to PO Boxes or APO addresses at this time.
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Your product will ship via the method specified in this listing (Common Carrier or Curb-side delivery). Each shipping method has its own standard for time in transit, delivery to your home or business, etc.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We have two methods of shipment available: Common Carrier and Curb-side delivery
Common Carrier (UPS, FedEx, or USPS)
These products will be left at your nearest entry point by the delivery driver. We do not require an adult signature for Common Carrier deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an product left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Larger items will be shipped via freight truck and will include curbside delivery service. We use multiple national companies, and some local companies, to provide freight deliveries. Once the items reach your local terminal you will be called to set a delivery date. Usually, this is about 24 hours in advance of delivery. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight truck companies operate on a Monday – Friday, 8 a.m. to 5 p.m. schedule. If they are unable to reach you to schedule your delivery appointment, your order will be returned to our warehouse and you will be responsible for all re-delivery charges. This is a Custom Made item and it is non-returnable.
Freight Delivery Details
Freight deliveries will require a signature and an adult over the age of 18 be present for the delivery. Freight deliveries will arrive, in most cases, in a full size 53 feet tractor trailer truck, (such as long haul trucks you might see on the freeway system) and will be delivering your order to the curb at the end of your driveway. These trucks are typically unable to gain access to gated communities or maneuver down roads and driveways where there is no area to turn their trucks around. It is the customer's responsibility to notify us at the time of order if your delivery location has potential limited access issues. In the event the truck cannot reach your location to complete your curbside delivery you would be responsible for any re-delivery charges incurred. It is your responsibility to receive your item(s) off of the truck and into/placed around your home. This service does not include liftgate (unless ordered), set up or assembly of items or removal of packaging materials. This is a Custom Made item and it is non-returnable.
It is customer's responsibility to check that all PACKAGES are accounted for and item and/or carton is free of damage before signing delivery receipt. If a complete inspection cannot be done in a reasonable amount of time or if the driver is unwilling to wait the customer must notate "DAMAGE" before signing the delivery receipt. If the notation is not stated on the delivery receipt, we will be unable to replace or otherwise warranty the order.
Should the customer inspect the item and find that the item was damaged during freight shipment
In the unlikely, and unfortunate event of your package being damaged during shipping, you SHOULD NOT sign for it, hence refusing the delivery, and notify us (ThePorchSwingCompany.com) as soon as possible. In this type of situation (a refusal of delivery due to damage) the shipping carrier will immediately return the item to the manufacturer. The manufacturer will then have the issue remedied and have the item reshipped to you as soon as possible. This is a Custom Made item and it is non-returnable.
Should the customer sign for the delivery of an item damaged during freight delivery
It will be the CUSTOMER’S RESPONSIBILITY to pay for all shipping charges (return and reshipping of the repaired/replaced item). These shipping costs could range from $500-$1,000. Therefore, it is VERY IMPORTANT to inspect the item, refuse the delivery of any damaged item and/or sign for the item only once it has been deemed as not damaged in any way.
Miscellaneous Shipping Information
Our products cannot be shipped to PO boxes.
Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time and we can prepare a quote for you for delivery.Delivery Times
Every product on the site has an estimated lead time – the number of business days it takes for a product to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors and is not guaranteed. Some warehouses stock products that can be shipped the same day or within 24 hours. Others products are Made to Order and require a longer time (e.g. 2-4 weeks). Each product listing includes the estimated lead time: "Ships in XXX" to give you an idea how quickly your order will leave the warehouse. Depending on how close you are to the shipping warehouse, your product will arrive between 1 and 5 Business days after it leaves the warehouse. These lead times are not a guarantee.Damaged, Defective or Incorrect Items - 7 Days From Delivery Policy
Our products are well-packaged to withstand damage during shipping. Please inspect the box and contents to ensure there is no damage as a result of delivery. If anything is damaged please contact us immediately so we may process a damage claim with the manufacturer. Often times we can simply ship a single replacement part and won't have to ship a complete replacement product to remedy the issue.
We require photos for all damaged and defective claims.
In many cases, the shipper may want to inspect or pick up the damaged product and packaging. We ask you to keep the product and all associated packaging should the shipper choose to inspect or pick up the product.
Please note all damage, defective, and incorrect issues must be reported within 7 days from the date of delivery or we will be unable to replace or otherwise warranty the order.
In all cases of damaged, defective and incorrect shipments, we will gladly replace the product and the cost of shipping the item back to us for exchange. If you decide you do not want the correctly ordered product, parts or a replacement unit, your order can be returned under our Standard Return Policy.