Happy Customers Is Our Goal!
ThePorchSwingCompany.com was founded in 2008 in sunny Florida. Since then we have grown into one of the largest specialty retailers in the country. Our goal is quite simple - offer unparalleled niche selection, first-class customer service at the lowest possible price.
It all starts with selection. Most customers turn to online shopping for two reasons. First, it is more convenient to shop from the luxury of your own home. It doesn't even require that you get dressed! Or secondly, you just can't find the exact product you are looking for locally. At ThePorchSwingCompany.com you will find the same outdoor furniture brands found at your local retailer (shhh we are much cheaper) and those one of a kind and specialty products that is what real selection is all about in the first place. We offer a large selection of exclusive designs only available from us.
So anyone can offer a large selection, but it is how we treat our customers that separate us from the rest. We encourage all of our customers to call before placing an order. Our non-commissioned certified products specialists are trained industry experts who will go the extra mile to ensure you are happy with your purchase pre-sale or after it is received. Our product specialists are not paid on commission, to ensure the customer's priorities are always put first. And most importantly we do not outsource our customer service function to a different country or third-party call center! Your questions or concerns will always be handled by a ThePorchSwingCompany.com employee.
- Unparalleled Selection
Customers often visit us looking for a specific product only to find something better! How is that for selection? We are a niche retailer by design offering the largest selection of porch swings, rocking chairs, and outdoor gliders.
- Certified Product Specialists
When you call our toll free number, rest assured there will be someone on the other end that can answer any question. Our product specialists are more than simple order takers. They know our products inside and out. If they don't know the answer, they will work with the manufacturer to get it for you.
- FREE Shipping On All Orders!
There is no bait and switch pricing with us. You won't find a ridiculously low product price only to find out that the shipping is over a $100 on the checkout page. We offer free shipping on every order within the lower 48! No exceptions.
- Authorized Dealer and Full Manufacturer Warranties
We are not run from someone's garage or basement. WestChaseShops, Inc. is an authorized dealer for all the brands we carry. Additionally, you can buy with confidence as all of of our products are backed by full manufacturer warranties. Shop with confidence!
- Secure Online Shopping
Your personal information is always safe with us! Our website is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards. Payment Card Industry Data Security Standard (PCI DSS) is an information security standard that organizations must adhere to when handling credit card and debit card information. We are proud to offer the highest level of security.
- Maintain a secure network
- Maintain a vulnerability management program
- Regularly monitor and test networks
- Protect cardholder data
- Implement strong access control measures
- Maintain an information security policy every time you shop with us.
Don't think this bullet point is buried on our list. Your privacy is our #1 concern. We absolutely do not share your information with any third parties.
Shop with confidence at ThePorchSwingCompany.com as we believe and practice integrity in every aspect of our business.
Ordering Made Easy
Our website was built from the ground up to provide a simple, streamlined shopping experience. But our interaction with our customers does not stop with our website alone. Yes, you definitely can place your order securely online 24 hours a day or if you feel more comfortable placing it by phone our Certified Product Specialists can happily assist. You enjoy the same low price if you place your order online or on our toll free number. And remember our product specialists are not paid on commission, to ensure the customer's priorities are always put first. So give them a call with any question. They liked to be challenged and will ensure you get the answer to any question.Payment Methods
We happily accept Visa, MasterCard, Discover, American Express, PayPal, and personal checks/money orders for your payment convenience.
Checks – We are happy to accept personal checks. Checks need to be made out to "WestChaseShops, Inc." (which is the parent company of ThePorchSwingCompany.com). Please include your order number on your check and include a copy of your order confirmation to ensure your payment is properly applied.
Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. For time sensitive projects, we recommend paying via one of the other methods listed above.Cancelling An Order
Once the order is placed with ThePorchSwingCompany.com we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed (7 days a week). Once this step has been completed, ThePorchSwingCompany.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer.
For this reason we charge the following cancellation fees on eligible items.
All order cancellations within 24 hours of the order being placed are subject to a 5% cancellation fee.
All order cancellations after 24 hours of the order being placed are subject to a 25% cancellation fee.
Cancellation of Made to Order products (clearly noted on product page) and all Cushion Perfect items are not permitted after 3 days of order placement due to the fabrication process being initiated.
There are no exceptions to this policy.
We only accept cancellation requests online by completing the form below.
Why do we charge a cancellation fee?
We charge cancellation fees to allow us to keep our prices as low as possible. Companies that don't charge cancellation fees cover cancellation costs by raising prices.
At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in this e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window, ThePorchSwingCompany will proceed with ordering the merchandise from the manufacturer. However, you may return the product subject to our Standard Return Policy.
All of our products are made to order as noted on the product page and our manufacturers require prepayment prior to starting production. That is why we charge at the time of order. This is noted on our Ordering policy page at the link below.
Many of our items are made to order and cannot be changed once the fabrication process has been initiated. We will make our best efforts to work with the manufacturer to submit your change request. If we are unable to make your change we will notify you by email. If we are unable to make a change our Standard Return Policy and Cancellation Policy apply.
Please note all order changes are confirmed via email only. We do not accept any order changes by phone. We will provide confirmation by email if a change can be accepted. If you don't receive confirmation by email the change has not been made to your order.
To provide our customers with tremendous savings and quicker shipping times, we ship most of our products directly from the manufacturer to your front door. Who doesn't like to save time and money? The one drawback to this logistics method is that most products will typically arrive without a packing invoice or receipt. Thus, as soon as your order is submitted you will receive an order confirmation via email that will be your sales receipt record. Don't have an email address, but still want a receipt? Simply give us a call and we will happily put one in the mail for you.
Please note all products are categorized on our website for easy browsing and searching. This includes product lengths as we group products to their nearest foot (3, 4, 5, 6, and 7 foot). The referenced length is the outside dimensions of the product and not the actual seating dimensions. There is no industry standard and all manufacturers produce their products to their own specifications. Please refer to the actual product dimensions on the product page if you require exact measurements or have a space limitation to ensure your new product will fit.
Chain & Rope Lengths
All of of our swings are designed to hang from a standard front porch ceiling. The standard in the US is 8 feet. If you require additional chain or rope, please contact us prior to ordering. We will confirm availability and pricing for your additional length needed.
Rope Settling & Adjustment
Please note that 1”-1.5" rope may settle and stretch more over time than 3/4" rope, meaning that you may need to adjust your swing bed periodically. To adjust your swing, simply lift up on both sides of the swing and place a 5-gallon bucket underneath the right side of the swing, and another 5-gallon bucket underneath the left side of the swing. You may also use a different sturdy prop underneath the base of the bed to release all weight from the ropes if 5-gallon buckets are not readily available. Once the swing's weight is fully supported by the buckets, and not the rope, un-tie each knot. After the knots are un-tied, pull the rope tight and re-tie each knot at a higher location than before. Once all 4 knots are re-tied, you can lift up on the swing and remove the buckets, letting the swing hang freely again. To tighten the knots further, press down on each side of the swing bed to level out both sides.
Mold and Mildew
Regarding both mold and mildew are naturally occurring. There are 4 critical requirements for mold growth – available mold spores in the local environment, available mold food, appropriate temperatures and moisture. The removal of any one of these items will prohibit mold growth. The good news is that it is rather easy to treat and protect against. So you will simply need to use a mold cleaner and inhibitor. Please contact us directly for cleaning and care instructions. Since mold and mildew are naturally occurring no applicable warranty covers such event.
Please note that images of products/color swatches displayed on the ThePorchSwingCompany website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be exactly as pictured. ThePorchSwingCompany always works with our partnering outdoor furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.Hanging Hardware
All of our hanging hardware (comfort springs, hangers, hang kit) ships separately from your ordered porch swing. They ship via USPS Priority Mail and we attempt to coordinate it's delivery with your porch swing. Sometimes they will arrive a little earlier or later than when your swing is received.Order Status and Tracking Details
So you have finally picked out the product of your dreams and you want to know when is it going to come? As soon as your order ships you will be emailed a shipment notification along with the carrier's tracking details. All orders are tracked using a tracking number on the website of the associated carrier. You can check the status of your order at anytime at the link below:Check Order Status
Fast Free Shipping On All Orders
We are pleased offer free shipping on all products to anywhere in the contiguous US! Our goal is to make buying online easy, safe and efficient.
In order to keep your cost down and our pricing simple, we provide Free Shipping for all orders! We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy products can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.
We keep it simple - our pricing is straightforward and all-inclusive, which saves you time and energy.Shipping Notes
We currently ship only to the contiguous U.S. (lower 48 states). Also we are unable to ship to PO Boxes or APO addresses at this time.
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Your product will ship via the method specified in this listing (Common Carrier or Curb-side delivery). Each shipping method has its own standard for time in transit, delivery to your home or business, etc.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We have two methods of shipment available: Common Carrier and Curb-side delivery
Common Carrier (UPS, FedEx, or USPS)
These products will be left at your nearest entry point by the delivery driver. We do not require an adult signature for Common Carrier deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an product left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Larger items will be shipped via freight truck and will include curbside delivery service. We use multiple national companies, and some local companies, to provide freight deliveries. Once the items reach your local terminal you will be called to set a delivery date. Usually, this is about 24 hours in advance of delivery. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight truck companies operate on a Monday – Friday, 8 a.m. to 5 p.m. schedule. If they are unable to reach you to schedule your delivery appointment, your order will be returned to our warehouse and you will be responsible for all re-delivery charges. This is a Custom Made item and it is non-returnable.
Freight Delivery Details
Freight deliveries will require a signature and an adult over the age of 18 be present for the delivery. Freight deliveries will arrive, in most cases, in a full size 53 feet tractor trailer truck, (such as long haul trucks you might see on the freeway system) and will be delivering your order to the curb at the end of your driveway. These trucks are typically unable to gain access to gated communities or maneuver down roads and driveways where there is no area to turn their trucks around. It is the customer's responsibility to notify us at the time of order if your delivery location has potential limited access issues. In the event the truck cannot reach your location to complete your curbside delivery you would be responsible for any re-delivery charges incurred. It is your responsibility to receive your item(s) off of the truck and into/placed around your home. This service does not include liftgate (unless ordered), set up or assembly of items or removal of packaging materials. This is a Custom Made item and it is non-returnable.
It is customer's responsibility to check that all PACKAGES are accounted for and item and/or carton is free of damage before signing delivery receipt. If a complete inspection cannot be done in a reasonable amount of time or if the driver is unwilling to wait the customer must notate "DAMAGE" before signing the delivery receipt. If the notation is not stated on the delivery receipt, we will be unable to replace or otherwise warranty the order.
Should the customer inspect the item and find that the item was damaged during freight shipment
In the unlikely, and unfortunate event of your package being damaged during shipping, you SHOULD NOT sign for it, hence refusing the delivery, and notify us (ThePorchSwingCompany.com) as soon as possible. In this type of situation (a refusal of delivery due to damage) the shipping carrier will immediately return the item to the manufacturer. The manufacturer will then have the issue remedied and have the item reshipped to you as soon as possible. This is a Custom Made item and it is non-returnable.
Should the customer sign for the delivery of an item damaged during freight delivery
It will be the CUSTOMER’S RESPONSIBILITY to pay for all shipping charges (return and reshipping of the repaired/replaced item). These shipping costs could range from $500-$1,000. Therefore, it is VERY IMPORTANT to inspect the item, refuse the delivery of any damaged item and/or sign for the item only once it has been deemed as not damaged in any way.
Miscellaneous Shipping Information
Our products cannot be shipped to PO boxes.
Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time and we can prepare a quote for you for delivery.Delivery Times
Every product on the site has an estimated lead time – the number of business days it takes for a product to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors and is not guaranteed. Some warehouses stock products that can be shipped the same day or within 24 hours. Others products are Made to Order and require a longer time (e.g. 2-4 weeks). Each product listing includes the estimated lead time: "Ships in XXX" to give you an idea how quickly your order will leave the warehouse. Depending on how close you are to the shipping warehouse, your product will arrive between 1 and 5 Business days after it leaves the warehouse. These lead times are not a guarantee.Damaged, Defective or Incorrect Items - 7 Days From Delivery Policy
Our products are well-packaged to withstand damage during shipping. Please inspect the box and contents to ensure there is no damage as a result of delivery. If anything is damaged please contact us immediately so we may process a damage claim with the manufacturer. Often times we can simply ship a single replacement part and won't have to ship a complete replacement product to remedy the issue.
We require photos for all damaged and defective claims.
In many cases, the shipper may want to inspect or pick up the damaged product and packaging. We ask you to keep the product and all associated packaging should the shipper choose to inspect or pick up the product.
Please note all damage, defective, and incorrect issues must be reported within 7 days from the date of delivery or we will be unable to replace or otherwise warranty the order.
In all cases of damaged, defective and incorrect shipments, we will gladly replace the product and the cost of shipping the item back to us for exchange. If you decide you do not want the correctly ordered product, parts or a replacement unit, your order can be returned under our Standard Return Policy.
Easy Returns...How They Should Be
We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% restocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in new and unused condition. Otherwise additional charges may be applied or may make your product(s) nonreturnable.
Products not eligible for return
- Made To Order products. Clearly noted on every product page. Including all Made to Order product(s) from the following manufacturers Custom Carolina, Four Oak Designs, HammMade, Lowcountry Swing Beds, Magnolia Swing Co., Nostalgic Porch Swings and Uwharrie Chair
- Any Cushion Perfect cushion
- Any sample products (fabrics, materials, woods)
- Any Barn-Shed-Play Replacement Porch Swing And Daybed Swing Bed Ropes (Black And Tan)
- Any product that has been assembled, installed, modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by ThePorchSwingCompany.com
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.
Frequently Asked Questions
Getting the answer to your most commons questions should be quick and easy. That is why we have put all of them on a single page for you to reference.
What payment methods do you accept?
We happily accept Visa, MasterCard, Discover, American Express, PayPal, and personal checks/money orders for your payment convenience.
Where are you located?
We are located in sunny Oldsmar, Florida but have warehouse throughout the US.
Do you have any store or retails locations?
Unfortunately not. We are strictly an online retailer.
Can I pickup my order?
Unfortunately not. Our warehouse and woodshops are not designed for customer pickup. But good news - all of our items ship free!
What is your return policy?
See our Standard Return Policy